At winbox01, privacy is more than a legal obligation — it is a commitment we take seriously toward every member in Malaysia. This document transparently explains how we handle your personal information from start to finish.
Our commitment to member data privacy goes beyond a document — it is upheld every day through rigorous systems and practices
All data transmitted between your device and winbox01's servers is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banks, including Maybank and CIMB.
Winbox01 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing activities adhere to the provisions of local law.
Winbox01 has never sold, rented, or traded members' personal data to third parties for commercial purposes, and never will. Your data is not our product.
We only collect information that is strictly necessary for the platform to operate. This data minimisation principle ensures your digital footprint on winbox01 is kept as small as possible.
We are transparent about what we collect, why we collect it, and who may access it. No secrets, no hidden clauses — you have every right to know.
Any privacy-related complaints or requests will be responded to within 72 hours. We have a dedicated data protection officer to handle such matters.
Welcome to the Privacy Policy page winbox01. This document explains in detail how winbox01 ("we", "platform") collects, uses, stores, and protects your personal information as a member or visitor of our platform at winbox01.bet.
Winbox01 takes your privacy extremely seriously. As an online casino and betting platform serving Malaysians, we understand that trust is the foundation of our relationship. We are therefore committed to handling your personal data with full transparency, upholding the highest data protection standards, and complying with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Policy applies to everyone who interacts with the winbox01 platform — whether you are registering a new account, making a deposit via Touch 'n Go or DuitNow, playing jackpot slots, watching live baccarat, or simply browsing our website.
By registering with winbox01 or using any of our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform. This Policy should be read together with winbox01 Terms & Conditions.
During the registration and account verification process on winbox01, we may collect the following information:
To process deposits and withdrawals via Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and local bank FPX, we are required to record transaction details. This includes the amount, date, payment method, and transaction reference number. Winbox01 does not store your bank card number or e-wallet login credentials directly.
We record gaming history, including bets placed on slots, live baccarat, roulette, poker, Sports Betting on the Malaysia Super League or EPL, and e-sports. This data is used for winnings verification, dispute resolution, gaming pattern analysis, and responsible gambling compliance.
Our systems automatically record your IP address, device and browser type, operating system, session log data, and cookie information. This data is used for account security and platform performance optimisation.
Winbox01 collects personal data through several different channels:
| Collection Channels | Data Type | Obligation |
|---|---|---|
| Account registration form | Name, email, phone number, date of birth | Mandatory |
| KYC Process / ID Verification | MyKad / passport copy, facial photo | For withdrawals >RM10,000 |
| Payment processing | Transaction details, reference number | Required for deposits/withdrawals |
| Login & Sessions | IP address, device, login timestamp | Automatic |
| Cookies & tracking technologies | Preferences, browsing patterns, performance | Can be disabled |
| Customer support | Chat records, complaints, and requests | When you contact us |
| Promotions & contests | Additional information you share | Voluntary |
Winbox01 uses your personal data only for legitimate and transparent purposes. We will not use your data for any purpose beyond those stated below without first obtaining your explicit consent.
Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time via your account settings or by contacting winbox01 support. Withdrawal does not affect any processing that took place prior to that point.
Winbox01 does not sell or trade members' personal data to any party for commercial purposes. However, in the course of legitimate platform operations, we may share the minimum necessary data with the following parties:
| Third Party | Purpose | Sharing Limits |
|---|---|---|
| Payment providers (Touch 'n Go, GrabPay, DuitNow, FPX) | Deposit & withdrawal processing | Transaction data only |
| Licensed game providers | Provision of slots, Live Casino, and poker games | Session ID without full details |
| Secure cloud services | Data storage & server infrastructure | Encrypted, NDA-bound |
| KYC audit firm | Identity verification (when required) | ID document only |
| Malaysian legal authorities | Mandatory compliance (courts, PDRM, BNM) | Only when required by law |
All third parties that receive data from winbox01 are bound by confidentiality agreements (NDAs) and are required to meet data protection standards equivalent to or higher than our own.
Important: winbox01 is not responsible for the privacy practices of any third-party websites or applications that you may access via links found on our platform. Please review their privacy policies separately.
Winbox01 continually invests in security infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration, or loss.
The specific technical measures we implement include data-at-rest encryption, role-based access control (RBAC) for internal staff, 24-hour anomaly monitoring by our security team, regular penetration testing, and a multi-location data backup system across licensed data centres.
While we implement comprehensive security measures, no information technology system can guarantee 100% security at all times. You also play an important role by keeping your winbox01 account password confidential.
Winbox01 does not retain your personal data longer than is necessary for its processing purposes or as required under Malaysian law. The following is a guide to our data retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the lifetime of the active account | Service operations |
| Financial transaction records | 7 years after transaction | Malaysia tax & AML legal requirements |
| Game history | 3 years | Dispute resolution & auditing |
| Customer support records | 2 years | Service reference and improvement |
| Access & security logs | 1 year | Security investigation |
| Data after account closure | Minimum 5 years | PDPA & related laws compliance |
Once the retention period expires, data will be securely deleted or permanently anonymised so that it can no longer be linked to you as an individual.
Under Malaysia's Personal Data Protection Act 2010, you have several rights regarding the personal data we hold about you. winbox01 fully respects and facilitates the exercise of these rights:
Request a copy of all personal data we hold about you in a readable format.
Request corrections to any inaccurate or incomplete personal data via account settings or support.
In certain circumstances, you may request the deletion of your data, subject to winbox01's legal obligations.
Restrict the processing of your data in certain circumstances while a dispute or review is ongoing.
Request your data in a structured format for transfer to another platform where applicable.
Object to the processing of your data for direct marketing purposes — such requests will be actioned immediately.
To exercise any of the rights above, contact the winbox01 Data Protection Officer via email privacy@winbox01.bet. We will respond within 72 hours and resolve requests within 30 business days.
Specific Limits: Some deletion requests may not be fully fulfilled if the data is required to meet legal obligations (such as financial records retained for 7 years for tax purposes). In such cases, we will explain the applicable limitations to you in writing.
Winbox01 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Category | Example | Can Be Disabled? |
|---|---|---|
| Session Cookies | Login, security, basic preferences | No (the platform cannot function without them) |
| Security Cookies | CSRF tokens, session verification | No |
| Google Analytics | Visitor statistics, popular pages | Yes, via browser settings |
| Preferences | Language, theme, display preferences | Yes (limited functionality) |
You can manage or disable non-essential cookies through your web browser settings (Chrome, Safari, Firefox, Edge). Please note that disabling essential cookies may affect the functionality of the winbox01 platform.
The winbox01 platform is exclusively for users aged 18 years and above. We do not intentionally collect or store personal data from individuals under the age of 18.
Should we become aware that personal data of an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians who discover that their child has registered on this platform are requested to contact us at support@winbox01.bet immediately.
The winbox01 platform may contain links or integrations with third-party services, such as payment providers (Touch 'n Go, GrabPay, DuitNow, and others) and licensed game providers. Clicking on these links or using these third-party services will take you outside the privacy environment governed by the winbox01 Privacy Policy.
Winbox01 is not responsible for the privacy practices, content, or policies of any third-party platforms. We encourage you to read the privacy policy of each third-party platform you use to understand how they handle your data.
Winbox01 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, technological developments, or updates to Malaysia's data protection laws.
When material changes occur, we will notify you through:
Continued use of the winbox01 platform after any changes take effect constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data in accordance with Section 8.
If you have any questions, concerns, or requests regarding this Privacy Policy or how winbox01 handles your personal data, please do not hesitate to contact us. Our team is ready to assist.
Related documents to be read alongside this Privacy Policy: Terms & Conditions and Responsible Gaming Policy winbox01.
You now have a complete picture of how winbox01 protects your privacy. Register with confidence and enjoy a safe, fair, and exciting gaming experience alongside more than 52,000 Malaysian members.
18+ Only | Terms & Conditions | Responsible Gaming